GENERAL
How do I cancel an order?
Orders are processed within 24 hours. If you made a mistake with your purchase you can contact me by email at [email protected] or message me on Instagram @SugarRush_Lashes
How do I contact customer service?
You can reach me by email at [email protected] or message me on Instagram @SugarRush_Lashes
Do you offer bulk order discounts?
Yes! Bulk order qualities are orders of 10 or more. This is a great option for makeup artists, performers, models, and serial lash lovers! Email me at [email protected] for more details.
PRODUCT INFORMATION
What is the most dramatic Sugar Rush Lash?
Buttercream! The Buttercream Lash from the Decadent Collection was special baked for my cake face cuties.
What is the most natural Sugar Rush Lash?
Donut! The Donut Lash from the Semi-Sweet Collection tops off any look perfectly, plain or glazed.
Do Sugar Rush Lashes come with glue?
No, you can use any eye-safe lash glue.
How do I care for my Sugar Rush Lashes?
Check out the Application Tips & Tricks page.
How do I apply my Sugar Rush Lashes?
Check out the Application Tips & Tricks page.
How do I remove my Sugar Rush Lashes?
Check out the Application Tips & Tricks page
SHIPPING AND RETURNS
My tracking number doesn't show any information, what's wrong with my order?
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact me at [email protected].
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send me a picture of your shipment box as well as the items that arrived damaged at [email protected].
INTERNATIONAL
Do you ship internationally?
No, Sugar Rush is not available internationally (yet *wink*).